BOSTON – GasBuddy, the only smartphone app connecting drivers with the Perfect Pit Stop, today issued the quarterly report card ranking fuel and convenience store (c-store) brands. Based on more than a million ratings submitted by GasBuddy users in the app between Jan 1 – March 31, 2018, the rankings examine fuel and c-store retailers by number of store locations across the categories of cleanliness, coffee, customer service, outdoor lighting, restrooms and overall experience.
Brands topping the list in their respected segments include Iowa-based Casey’s General Store (1000+ locations), Wisconsin-based Kwik Trip (250 - 999 locations), Iowa-based Hy-Vee (50 - 249 locations) and Texas-based Buc-ee’s (30 - 49 locations).
“Whether fuel and convenience store brands have a national presence or a regional focus, consumers still have countless options when it comes to picking their pit stop, ” says Frank Beard, convenience store and retail trends analyst at GasBuddy. “As evidenced by GasBuddy ratings and reviews, these brands stand out from their competition by controlling the customer experience that goes far beyond the pump.”
View the full report here.
Highlights
- Casey’s General Store makes a strong showing in Q1, capturing the top spot in four of the six categories amongst fuel and c-stores with more than 1000 locations.
- The rivalry that causes heated social media debates: Wawa vs. Sheetz. This quarter Wawa outranked Sheetz in all categories.
- Wawa also moves up in coffee category. In GasBuddy’s previous study about gas station coffee, QuikTrip captured the top spot in the most states, followed by Wawa. In Q1 2018, Wawa received top ratings for best cup of coffee, while QuikTrip ranked third in the segment with 250 - 999 locations.
- Buc-ee’s captured the highest ratings in the nation in all categories, despite number of retail locations.
- Customer service received the most ratings of any category, followed by cleanliness and outdoor lighting.
About GasBuddy
GasBuddy is a smartphone app connecting drivers with their Perfect Pit Stop. GasBuddy is the leader in crowdsourced information to help drivers find the best gas prices, closest stations, friendliest service, cleanest restrooms, tastiest coffee and much more. GasBuddy is the leading source for the most accurate, real-time fuel prices at more than 140,000 gas stations in the U.S, Canada and Australia. The Company’s B2B Retailer Software-as-a-Service (SaaS), known as GasBuddy Business Pages, provide Fuel Marketers and Retailers their best opportunity to maintain their station information, manage their brand, and promote to their target consumer audience.